Shipping & Returns

Lead times

Most of our pieces are made to order in our partner workshops. The lead time shown on the product page runs from the confirmation of your order. We let you know by email when your piece ships, and our carrier then contacts you to arrange a delivery appointment.

For a piece in a specific finish, a set of several pieces or a professional project, the lead time is confirmed with your quote.

White glove delivery

Our pieces do not travel like parcels. They are custom packed, transported by furniture specialists and delivered white glove, in France, across Europe and internationally.

• Delivery by appointment, on the day and time slot agreed with you.
• Carried to the room of your choice, upper floors included.
• Unpacked, installed and checked in your presence.
• All packaging taken away.

Please check access before delivery: door widths, stairwells, elevator. If in doubt about the dimensions of a piece, we check them with you before shipping.

Shipping costs

Shipping costs are calculated at checkout, based on the piece and the delivery address. They are displayed before you confirm your order.

For certain destinations, notably outside the European Union, islands or addresses with difficult access, as well as for trade clients and projects involving several pieces, shipping is quoted separately. Write to us with the product reference and the delivery address, and we will get back to you within 24 business hours.

For deliveries outside the European Union, customs duties and local taxes are the responsibility of the recipient.

On delivery

We invite you to inspect the piece in the presence of the carrier before signing the delivery note. In case of visible damage, note precise reservations on the delivery note and let us know within 48 hours, with photos.

Every piece is insured in transit. In the event of damage or a defect, we arrange the repair, replacement or collection of the piece, depending on the situation, at no cost to you.

Returns

You have 14 days from delivery to let us know that you wish to return a piece from the collection. Write to us with your order number and we will arrange collection with our carrier.

• The piece must be unused, in its original condition and in its original packaging.
• Return shipping costs are at your expense, except in the case of a defect or transit damage.
• The refund is issued to the original payment method within 14 days of receipt and inspection of the piece.

Custom pieces, meaning those made to your specifications (fabric, finish, lacquer, dimensions), cannot be returned or exchanged, in accordance with Article L221-28 of the French Consumer Code. Orders placed on quotation are subject to the terms stated on the quote.